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Billing & Payment

First Care offers friendly customer service. If you don’t have insurance, we have affordable prices that are easy to understand and accept payment at the time of service.

If you are insured, we want to make sure you receive the full benefits of your insurance coverage. We have a full staff of Patient Services Specialists who are happy to help you with any questions you might have regarding your bill or your account specifically.

Billing Phone: (606) 620-4795

Billing Hours: Monday-Friday, 7am-7pm (central), 8am-8pm (eastern)

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How the Process Works

1. We bill your insurance.

We will verify your coverage either before or during your visit. Once we’ve heard back from your insurance provider, we will send you a statement that details the remaining balance. In addition, you’ll receive an Explanation of Benefits (EOB) from your insurance company.

2. We send you easy-to-read billing statements.

Once your insurance pays its portion for the services provided, you will receive a statement that details your services provided, what your insurance has paid and any balance you might owe.

3. We offer you friendly customer service.

The compassionate care that you experience at First Care continues after your visit. Our friendly patient account representatives are available to help answer your billing and payment questions. Our team is available to answer questions about your billing between 7 am and 7 pm central time, or 8 am to 8 pm eastern.

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How You Can Help

Bring your health insurance card.

We will verify your coverage either before or during your visit. Once we’ve heard back from your insurance provider, we will send you a statement that details the remaining balance. In addition, you’ll receive an Explanation of Benefits (EOB) from your insurance company.

Understand the benefits and requirements of your insurance plan.

The majority of insurance plans require that you make a co-payment at the time of service. Typically, besides your co-payment, you are responsible for any unpaid amount not satisfied by your insurance plan.

Respond promptly to statements from First Care and your insurance company.

We will verify your coverage either before or during your visit. Once we’ve heard back from your insurance provider, we will send you a statement that details the remaining balance. In addition, you’ll receive an Explanation of Benefits (EOB) from your insurance company.

Call us if you have any questions.

Patient account representatives are available to assist you with any billing or payment questions that you may have. Please visit our Contact Us page for contact information.

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