Bring your health insurance card.
We will make a copy of the card for our files when you arrive. On your behalf, we will submit your secondary insurance for you (if there’s another card, bring that, too). If you are not the subscriber of the insurance that will cover your services, we will need the date of birth and social security number of the subscriber. If your information has changed since your last visit, please let our staff know so we can update this information.
Understand the benefits and requirements of your insurance plan.
The majority of insurance plans require that you make a co-payment at the time of service. Typically, besides your co-payment, you are responsible for any unpaid amount not satisfied by your insurance plan.
Respond promptly to statements from First Care and your insurance company.
When you receive a statement from First Care that details the remaining balance, please pay this amount promptly. Also, review the statement you receive from your insurance company; if First Care does not receive payment from your insurance company within a reasonable time, the remaining balance may be your responsibility. In the event an overpayment is made, it will be refunded after a settlement with your insurance company.
Call us if you have any questions.
Patient account representatives are available to assist you with any billing or payment questions that you may have. Please visit our Contact Us page for contact information.
Billing Phone: (606) 268-1750
Our hours are 7am-7pm (central) or 8am-8pm (eastern).