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Privacy Policy

HIPAA Disclosure

First Care Clinics respect patient confidentiality and will only release your personal health information in accordance with State and Federal regulations. This notice describes our policies related to the use of the records of your care and how you may get access to this information. Please review this policy carefully. Privacy Contact: If you have any questions about this policy or your rights, please contact our Privacy Officer via www.firstcareclinics.com.

USE AND DISCLOSURE OF PROTECTED HEALTH INFORMATION (PHI)

In order to effectively provide care, there are times that First Care will need to share your PHI with others beyond the urgent care practice for:

Treatment: With your permission, we may use or disclose personal health information about you to provide, coordinate, or manage your care or any related services, including sharing information with others outside of the practice that we are consulting with or referring you to.

Payment: Information will be used to obtain payment for the treatment and services provided. This will include contacting your health insurance company for prior approval of planned treatment or for billing purposes.

Operations: We may use information about you to coordinate our business activities. This may include setting up your appointments, reviewing your care, and/ or training staff.

INFORMATION DISCLOSED WITHOUT YOUR CONSENT

Under state and federal law, information about you may be disclosed without your consent in the following circumstances:

Emergencies: Sufficient information may be shared to address the immediate emergency you are facing.

Follow-up Appointments/Care or Referrals: We will be contacting you to remind you of future appointments or information about treatment alternatives or other health-related benefits and services that may be of interest to you or relative to your visit.

As required by Law: This would include situations where we have a subpoena, court order, or are mandated to provide public health information, such as communicable diseases or suspected abuse and neglect such as child abuse, elder abuse, or institutional abuse.

Coroners, Funeral Directors: We may disclose personal health information to a coroner or personal health examiner and funeral directors for the purposes of carrying out their duties.

Governmental Requirements: We may disclose information to a health oversight agency for activities authorized by law, such as audits, investigations, inspections, and licensure. There also might be a need to share information with the Food and Drug Administration related to adverse events or product defects.
We are also required to share information, if requested, with the Department of Health and Human Services to determine our compliance with federal laws related to health care.

Criminal Activity or Danger to Others: If a crime is committed on our premises or against our personnel, we may share information with law enforcement to apprehend the criminal. We also have the right to involve law enforcement and to warn any potential victims when we believe an
immediate danger may exist to someone, or if we believe you present a danger to yourself.

PATIENT RIGHTS AND RESPONSIBILITIES

You have the following rights under state and federal law:

Copy of Record: You are entitled to inspect the personal health record we have generated about you. We may charge you a reasonable fee for copying and mailing your record.

Release of Records: You may consent in writing to release your records to others, for any purpose you choose. This could include your attorney, employer, or others who you wish to have knowledge of your care. You may revoke this consent at any time, but only to the extent no action has been taken in reliance on your prior authorization.

Restriction on Record: You may ask us not to use or disclose part of the personal health information. This request must be in writing. We are not required to agree to your request if we believe it is in your best interest to permit the use and disclosure of the information.

Contacting You: You may request that we send information to another address or by alternative means. We will honor such request if it is reasonable, and we are assured it is correct. We have a right to verify that the payment information you are providing is correct.

Amending Record: If you believe that something in your record is incorrect or incomplete, you may request we amend it. Your request should be made in writing. In certain cases, we may deny your request. If we deny your request for an amendment you have a right to file a statement you disagree with us; We will then file our response and your statement, and our response will be added to your record.

Accounting for Disclosures: You may request a listing of any disclosure we have made related to your personal health information, except for information we used for treatment, payment, or health care operations purposes or that we shared with you or your family, or information that you gave us specific consent to release. It also excludes information we were required to release. We will notify you of the cost involved in preparing this list.

Questions and Complaints: if you have any questions or wish a copy of this policy or have any complaints you may contact us in writing for further information. You also may complain to the secretary of Health and Human Services if you believe this practice has violated your privacy rights. We will not retaliate against you for filing a complaint.

CHANGES IN POLICY

This practice reserves the right to change its Privacy Policy based on the needs of the practice and changes in state and federal law and/or regulation.